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Appeals & Compliants


The process flow for Appeals:


Reviewing of all necessary information (such as manuals, procedures, audit reports and correspondence);

Make all institutional arrangements under its control (such as arranging for auditors / appellants / interested parties to be interviewed) to aid the investigation;

If Appellant is not satisfied with the outcome, they can escalate to the Accreditation Body

Process flow for Complaints:

Should provide the following:

  1. Name of person complaining,
  2. His designation and company,
  3. Nature of complaints;
  4. Details of complaints (to include objectives evidence to support the complaints, where possible);
  5. Date of signatory of the person complaining.